AVEN operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). AVEN is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

At AVEN, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Include all original packaging and accessories.

Non-Returnable Items

We cannot accept returns for:

• Items showing signs of wear or damage caused by misuse.

• Products returned without prior authorization.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

We will review your request and provide an appropriate solution, which may include a replacement, partial refund, or full refund.

Refunds

Once your return is received and inspected, we'll notify you of the approval status.

Approved refunds will be processed to your original payment method. Processing times may vary depending on your payment provider.

Shipping Policy

Order Processing

Orders are processed within 1–3 business days.

Processing times may be extended during holidays or periods of unusually high demand.

Shipping Time

Estimated delivery:

• United States: 8–15 business days

• Europe: 8–15 business days

Delivery estimates are not guaranteed and may vary due to customs clearance, weather conditions, or carrier delays.

Tracking

Once your order has been shipped, you'll receive a confirmation email containing your tracking number.

Incorrect Address

Please ensure your shipping information is accurate before placing your order.

AVEN cannot be responsible for delays or lost shipments caused by incorrect addresses provided during checkout.

We're happy to help with any questions about your order, products, or general inquiries.

Customer Support

Email:

aven.brand26@gmail.com

Business Hours

Monday – Friday

9:00 AM – 6:00 PM (GMT+7)

Average Response Time

Within 24–48 business hours.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Yes,
12-Month Limited International Warranty

At AVEN, we are committed to delivering quality timepieces crafted for everyday confidence and lasting style.

Every AVEN watch is backed by a 12-month limited international warranty from the date of delivery.

What is Covered

This warranty covers manufacturing defects including:

Watch movement malfunction
Crown or push-button defects
Manufacturing defects of the watch case
Defects in hands or dial
Mechanical issues not caused by misuse

What is Not Covered

The warranty does not cover:

Normal wear and tear
Scratches on the case or crystal
Damage caused by accidents or impacts
Water damage caused by improper use beyond the stated water resistance
Battery replacement (Quartz models)
Damage caused by unauthorized repairs or modifications
Leather straps, rubber straps, or bracelets worn through normal use

Warranty Claims

If you experience a manufacturing defect during the warranty period:

Contact our support team.
Include your order number.
Provide photos or a short video showing the issue.
Our team will review your request within 2–3 business days.

If approved, we will provide a replacement part, replacement watch, or another suitable solution depending on the issue.

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AVEN Mechanica Collection

AVEN PINDU Engine

AVEN PINDU Barrel Skeleton Automatic

AVEN PINDU Astronaut Automatic

AVEN PINDU Compass Engine

AVEN PINDU Panda X

AVEN PINDU Celestia Tourbillon

AVEN PINDU Apex Engine Automatic

AVEN PINDU Celestia

AVEN PINDU Imperial Dragon

Join our email list

Returns

Non-Returnable Items

Damaged or Incorrect Items

Refunds

Shipping Policy

Order Processing

Shipping Time

Tracking

Incorrect Address

Yes,
12-Month Limited International Warranty

What is Covered

What is Not Covered

Warranty Claims

Country/Region

Language

Country/Region

Language

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AVEN Mechanica Collection

Active filters:

AVEN PINDU Engine

AVEN PINDU Barrel Skeleton Automatic

AVEN PINDU Astronaut Automatic

AVEN PINDU Compass Engine

AVEN PINDU Panda X

AVEN PINDU Celestia Tourbillon

AVEN PINDU Apex Engine Automatic

AVEN PINDU Celestia

AVEN PINDU Imperial Dragon

Returns

Non-Returnable Items

Damaged or Incorrect Items

Refunds

Shipping Policy

Order Processing

Shipping Time

Tracking

Incorrect Address

Yes, 12-Month Limited International Warranty

What is Covered

What is Not Covered

Warranty Claims

Yes,
12-Month Limited International Warranty