Product Warranty

12-Month Limited International Warranty (Watches)

At AVEN, we are committed to delivering premium products designed for everyday confidence, performance, and lasting style.

Every AVEN Watch purchased from our official store is covered by a 12-month limited international warranty from the date of delivery.

3–6 Month Limited Warranty (Smart Rings)

Every AVEN Smart Ring is covered by a 3–6 month limited warranty (depending on the product listing) from the date of delivery.

Because smart rings contain electronic components and rechargeable batteries, their warranty period differs from our watches.

What is Covered

This warranty covers manufacturing defects including:

  • Watch movement malfunction

  • Crown or push-button defects

  • Manufacturing defects of the watch case

  • Defects in hands or dial

  • Mechanical issues not caused by misuse

  • Smart ring charging failure caused by manufacturing defects

  • Smart ring hardware or sensor malfunction under normal use

  • Manufacturing defects affecting normal functionality

What is Not Covered

The warranty does not cover:

  • Normal wear and tear

  • Cosmetic damage, scratches, dents, or discoloration

  • Damage caused by accidents, drops, impacts, or misuse

  • Water damage resulting from use beyond the stated water-resistance rating

  • Battery degradation due to normal usage (Smart Rings)

  • Battery replacement (Quartz Watches)

  • Damage caused by unauthorized repairs, modifications, or disassembly

  • Leather straps, rubber straps, metal bracelets, or accessories worn through normal use

  • Damage caused by improper charging, incompatible chargers, or improper storage

Warranty Claims

If you experience a manufacturing defect during the applicable warranty period:

  1. Contact our support team.

  2. Include your order number.

  3. Provide clear photos or a short video showing the issue.

Our support team will review your request within 2–3 business days.

If your claim is approved, AVEN may provide one of the following solutions, depending on the situation:

  • Replacement part

  • Replacement product

  • Repair (where applicable)

  • Another suitable resolution at our discretion

Shipping

Customers may be responsible for return shipping costs depending on their country.

Shipping costs for approved warranty replacements may be covered by AVEN depending on the nature of the claim.

Exclusions

This warranty applies only to products purchased directly from the official AVEN store and is non-transferable.

Contact

Email:
aven.brand26@gmail.com

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